Return and Refund Policy

Returns and exchanges

We accept returns and exchanges for non-personalized products. Please contact us within 7 days of delivery and ship the item back within 14 days of delivery.

To discuss a return or a problem with your order, email support@premiumengrave.com.

Custom and personalized orders

Because these items are made for you, custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective. Please contact us if there is a problem with your order.

Cancellations

We do not accept cancellations. However, please contact us if you have any problems with your order.

Return shipping and condition

Buyers are responsible for return shipping costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value.